What is the e-mark?

And that is not all!
Safe payment
When shopping in an e-marked web shop, you always have the option of using your payment cards. This means that you are protected by "indsigelsesordningen" (an arrangement that protects customers in case the purchased goods or services are not delivered or in case money is unrightfully withdrawn from your account)

Contract terms
When shopping in an e-marked web shop you will never be bound by any illegal terms and you will be clearly informed of all terms before shopping.
Children and juveniles are granted special protection under the law when shopping and we ensure that contracts entered into illegally can be cancelled easily and cost free.

Delivery
When shopping in an e-marked web shop you can count on times of delivery to be met by the shop. You also receive a detailed confirmation of order directly into you inbox.

Cancellation
When shopping in an e-marked web shop, it is as easy to cancel an order as it was to place it in the first place. You also receive a mail, when the web shop receives the commodity, telling you when to expect your money to be returned to your account.

Claims
When shopping in an e-marked web shop it is as easy to give notice of defect as it was to place the order in the first place. You also receive a mail, when the web shop receives the commodity, giving you the specifics of the process from here on out.

Transparency
When shopping in an e-marked web shop you are ensured full transparency throughout the purhcase - both before, during and after.

This give you the best basis for assessing if price, service and terms live up to your expectations before you place an order.

Personal data
When shopping in an e-marked web shop, you are always informed of what happens to any personal data that you might give with regards to the purchase. We ensure that none of your personal data is passed on to a third party.

On top of that, children and juveniles are especially well protected and guaranteed anonymity when participating in games, chatting and other online activities.

No spam
When shopping in an e-marked web shop you will not be receiving any unwanted newsletters, and if you sign up for one, you can always cancel your subscription completely fuss free.

You can also participate in competitions without being obliged to sign up for newsletters.

Consumer's complaints board
All e-marked web shops must adhere to any rulings by the Consumer Complaints Board (Forbrugerklagenævnet), and any other complaint boards approved by the Minister of Economic and Business Affairs.

If the web shop disagrees with a ruling, it must bring the matter before a court of law, within a time frame determined by the e-commerce foundation.